Incident Management Features
Auto-Creation
Incidents are created automatically when sites go down. Root cause, severity, and linked sites are captured from the monitoring data.
Timeline Tracking
Every incident event is logged on a timeline: detection, acknowledgment, updates, resolution. Full audit trail for post-mortems.
Status Updates
Add status updates to incidents as they progress. Team members and status page visitors can track the investigation in real time.
Auto-Resolve
When a site recovers, the incident is automatically resolved with computed duration. No manual intervention needed.
Impact Classification
Classify incidents as minor, major, or critical. Filter and prioritize based on impact level across your infrastructure.
Status Page Integration
Incidents automatically appear on linked status pages. Keep your users informed with public-facing incident timelines.
Related resources
Frequently Asked Questions
How are incidents created?
Incidents are automatically created when a monitored site transitions from UP to DOWN. The system captures the root cause, assigns severity, and begins tracking duration. Manual incidents can also be created from the dashboard.
Can I create manual incidents?
Yes. From the Incidents dashboard, you can manually create incidents with custom titles, descriptions, impact levels, and linked sites. Manual incidents are useful for planned maintenance or issues detected outside of automated monitoring.
How does auto-resolve work?
When a site transitions back from DOWN to UP, the linked incident is automatically marked as resolved. The system calculates total downtime duration and records the resolution timestamp. Updates and timeline entries are preserved for post-mortem analysis.