Refund Policy

Last updated: August 30, 2026

At UptimePoint, we want you to be satisfied with our service. If UptimePoint does not meet your expectations, you may request a refund subject to the terms below.

1. 30-Day Money-Back Guarantee

UptimePoint offers a 30-day money-back guarantee on eligible paid subscriptions.

If you are not satisfied with UptimePoint for any reason, you may request a refund within 30 days of your initial paid subscription.

No specific reason is required to request a refund.

The 30-day guarantee applies only to the initial purchase of a paid subscription and does not automatically apply to subsequent recurring renewal payments.

2. How to Request a Refund

To request a refund, contact UptimePoint Support through the support contact provided on our website.

Please include:

• The email address associated with your UptimePoint account
• Your subscription or account information
• The reason for your refund request, if you wish to provide one

We may use the information provided to verify the purchase and process the refund.

3. Refund Eligibility

A refund may be granted when:

• The request is submitted within 30 days of the initial paid subscription;
• The purchase can be verified;
• The account has not been involved in fraudulent, abusive, or unlawful activity.

We reserve the right to refuse refund requests that involve fraud, abuse of the refund policy, or other misuse of the service.

4. Renewal Payments

The 30-day money-back guarantee applies to the initial paid subscription.

Recurring renewal payments are generally non-refundable once the renewal has been successfully processed, except where required by applicable law or where UptimePoint determines that a refund is appropriate.

To avoid a future renewal charge, customers should cancel their subscription before the next billing date.

5. Cancellation

Cancelling your subscription prevents future recurring charges but does not automatically generate a refund for the current billing period.

If you are eligible for a refund under this policy, you must submit a separate refund request.

After cancellation, access to paid features may remain available until the end of the current paid billing period, unless otherwise stated or required.

6. Refund Processing

Once a refund is approved, it will be processed through the payment provider used for the purchase.

Refunds may take several business days to appear on the customer's payment account, depending on the payment provider and financial institution.

UptimePoint cannot control the exact time required for a payment provider or bank to display a completed refund.

7. Partial Refunds

Where appropriate, UptimePoint may issue a partial refund at its discretion.

Taxes, fees, discounts, credits, or other amounts may affect the final refunded amount where permitted by applicable law and the payment provider's policies.

8. Fraudulent or Unauthorized Transactions

If you believe that your account or payment method has been used without authorization, please contact UptimePoint Support as soon as possible.

We may investigate suspicious transactions and take appropriate action to protect customers and the UptimePoint platform.

9. Changes to This Refund Policy

UptimePoint may update this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last updated” date.

Changes will not affect refund rights that have already accrued under the version of the policy applicable at the time of purchase, unless otherwise required by law.

10. Contact

If you have questions about this Refund Policy or would like to request a refund, please contact UptimePoint Support through the contact information available on our website.