On-Call Features
Escalation-Based Routing
Route alerts through multiple levels with configurable delays. Level 1 gets the first notification, Level 2 follows if unacknowledged.
Multi-Channel Delivery
Each escalation level can use email, SMS, Telegram, or push. Mix channels to maximize reach — email for FYI, SMS for urgent.
Acknowledgment Tracking
Track who acknowledged each incident and when. Acknowledgment stops further escalation, giving visibility into who handled what.
Per-Site Assignment
Different sites can have different escalation policies. Route critical infrastructure alerts to senior engineers and low-priority alerts to the general team.
Test Mode
Simulate escalation flows without creating real incidents. Verify that alerts reach the right people before going live.
Audit Trail
Complete history of who was notified, when, and whether they acknowledged. Essential for compliance and post-incident reviews.
Frequently Asked Questions
What is on-call monitoring?
On-call monitoring combines uptime checks with alert routing so the right people are notified. UptimePoint handles this with escalation policies: alerts reach the primary responder first, and if nobody acknowledges within the configured delay, the alert escalates to the next level.
How do I set up escalation routing?
Create an escalation policy with multiple levels, assign contacts and channels to each level, and configure the delays between them. UptimePoint handles the routing automatically — if Level 1 doesn't acknowledge, it escalates to Level 2, and so on.
Can alerts be routed to different people?
Yes. Each escalation level can have different email addresses, phone numbers, and notification preferences. You can also configure separate policies per site or site group to route different types of incidents to different teams.