What Is a Status Page?
A status page is a publicly accessible webpage that shows the current operational status of your services. Think of it as a real-time health dashboard for your website or SaaS. Companies like Slack, GitHub, and AWS all have public status pages that millions of users check daily.
When an incident occurs, the status page becomes the single source of truth — reducing support emails, preventing panic, and demonstrating that you're aware of and working on the issue.
Step 1: Create Your Status Page
- Navigate to the Status Pages section in your UptimePoint dashboard
- Click "Create Status Page"
- Enter a name (e.g., "UptimePoint Status")
- Choose a slug (this becomes your URL: uptimepoint.status.uptimepoint.com)
- Select the sites to include on the page
- The page is published automatically (you can unpublish if needed)
Step 2: Customize the Design
A status page should match your brand. Configure:
- Custom logo — Upload your company logo (SOLO+ plans)
- Brand colors — Match your primary and secondary colors (Enterprise+ plans)
- Custom domain — Use status.yourdomain.com instead of the default subdomain
- Footer text — Add custom footer text or links
Step 3: Link Monitors
Connect your monitoring checks to the status page. Each site you link appears as a component on the status page. The uptime percentage is calculated automatically from your check history. You can also link heartbeat monitors for cron job visibility.
Step 4: Manage Incidents
When a site goes down, UptimePoint automatically creates an incident and displays it on your linked status pages. You can also create manual incidents for planned maintenance. Add status updates as the incident progresses — your users see the timeline in real time.
Best Practices
Be proactive: Update the status page before users notice issues. Even "We're investigating" is better than silence.
Use plain language: Write status updates for non-technical users. "Our API is responding slowly" is better than "503 on /api/v2/search."
Post incident reports: After resolving an incident, add a summary explaining what happened and what you're doing to prevent it.
Subscribe: Enable email subscriptions so users get notified of status changes automatically.
Frequently Asked Questions
Do I need a status page?
If you have users who depend on your service being online, yes. Status pages reduce support ticket volume during incidents (users check the page instead of emailing), build trust through transparency, and demonstrate your commitment to reliability.
Can I use my own domain for the status page?
Yes. UptimePoint supports custom domains for status pages on Enterprise+ plans. You can point status.yourdomain.com to your UptimePoint status page with a CNAME record. Custom domain requires manual TLS setup on your server.
What should a good status page include?
A good status page shows: overall system status (all operational, partial outage, major outage), individual component statuses (API, web app, database), current incidents with timeline, historical uptime percentages (30/90 days), and scheduled maintenance windows.